Customer Logistics Manager
The Customer Logistics Manager is typically dedicated to one logistics account and is responsible for all aspects of operations and account management. The CLM is primarily responsible for the leadership of direct reports as well as the attainment of daily operational goals and objectives within an assigned functional area or account.
REQUIREMENTS:
Associates degree or 4 years of related experience is required
Advanced Level Skills in MS Word such as keyboard short cuts, creating macros, merge, merge queries, templates, table techniques, and working with images and text.
Minimum 1 (one) year of supervisory experience required.
Experience with ground transportation operations including DOT, OSHA and all related safety regulations.
ADDITIONAL REQUIREMENTS: Bachelor's degree preferred. Three to five years experience in logistics, transportation, warehouse or industry related field is preferred. Knowledge/Experience in transportation environment (i.e., Shipping, receiving and inventory management, distribution or dispatch preferred). Knowledge of warehouse and or software applications, routing and dispatch software systems preferred. Excellent written, verbal and organizational skills preferred.
RESPONSIBILITIES:
Attainment of productivity goals resolving customer issues
Quality Assurance
Safety Management and reporting
New Employee training
Employee relations solutions
Individual will be working in a dynamic environment focusing on delivery of continuous measurable improvement to the customer.
Ensure functional area meets all productivity goals and objectives.
Ryder, an industry leader, was ranked among Fortune magazine's Most Admired Companies in the publication's 2007 survey of corporate reputations for the ninth consecutive year.
This job is what my degree is tailored to and would suite me very well. I am experienced in shipping and recieiving management and would love to work in the logistics field. This has always been somewhat a interest for me and would love to work for a major company like Ryder. I want to move out of grand rapids after i graduate and would love to work for a company were i can relocate and have plenty of options for advancement. My degree will be in Business Administration and would love to have a position like this.
Andrew Fuelling
Monday, November 3, 2008
Sunday, November 2, 2008
Possible Opportunity in Florida
I am currently in the process of persuading my employer of 5+ years to let me work from a home office in Florida when my wife and I move in about a year. However, I have also been keeping Monster.com emails that have potentially interesting company matches in case I need to call on them in the future. One I saved from October 8th is for a production manager position in Fort Myers. Probably not a position that I would really want as I have done this before and got bored, but if it came down to needing employment, I am well qualified for it and could make it work for a few years if need be.
Pall Corporation, a billion dollar company and world leader in the filtration industry, seeks a Production Manager for our Fort Myers, Florida facility, to provide support and improve processes involved in the manufacturing and development of housing elements for its industrial market segment.
Our ideal candidate will have extensive working knowledge of Lean Manufacturing, materials replenishment systems, capacity planning and quality practices. Proven leadership ability, as well as staffing, training, budget development and management experience is required. Must possess an excellent working knowledge of state-of-the-art procedures related to controlled product manufacturing environment. A proven track record in managing processes, equipment installation / processing, including the ability to troubleshoot problem areas related to the development, cost and control of the manufacturing process is needed. Project Management experience is a big plus.
The position requires a self starter professional with a business acumen and a mechanical / machining background. 7 to 10 years of progressive manufacturing management required. Associate Degree in Business, Engineering or related experience desired.
We offer an excellent compensation and medical benefits plan. Interested candidates should apply to: (address deleted by Jerrid Velte).
EOE, M/F/D/V.
Pall Corporation, a billion dollar company and world leader in the filtration industry, seeks a Production Manager for our Fort Myers, Florida facility, to provide support and improve processes involved in the manufacturing and development of housing elements for its industrial market segment.
Our ideal candidate will have extensive working knowledge of Lean Manufacturing, materials replenishment systems, capacity planning and quality practices. Proven leadership ability, as well as staffing, training, budget development and management experience is required. Must possess an excellent working knowledge of state-of-the-art procedures related to controlled product manufacturing environment. A proven track record in managing processes, equipment installation / processing, including the ability to troubleshoot problem areas related to the development, cost and control of the manufacturing process is needed. Project Management experience is a big plus.
The position requires a self starter professional with a business acumen and a mechanical / machining background. 7 to 10 years of progressive manufacturing management required. Associate Degree in Business, Engineering or related experience desired.
We offer an excellent compensation and medical benefits plan. Interested candidates should apply to: (address deleted by Jerrid Velte).
EOE, M/F/D/V.
Being a CIS major with plenty of experience in systems analysis and design throughout my coursework I would be well qualified for this position. Also, I enjoy the process of attaining user feedback and figuring out how to implement changes to improve the quality of a system.
ID: 27781
Title: Analyst II
Entity: Spectrum Health Grand Rapids
Pay Rate: 26.20 - 39.30
Job Description: Spectrum Health - Helen DeVos Children's Hospital in Grand Rapids, MI is seeking an Analyst in the Technology & Information Solutions department. Qualified candidates will have experience with Cerner or supporting clinical applications, application builds and requirements gathering.
Job Summary: Maintains accountability for analyzing customer needs and developing, analyzing, implementing, evaluating system designs, strategies, specification and models for meeting those needs.
Job Requirements: Bachelor's degree or equivalent work experience in healthcare, sciences, or information systems. Background in healthcare, sciences or information systems. Two years related experience or Master's degree preferred.
job post
Youth Treatment Counselor
Implementation of all lodge based treatment programs. Programming should address the development and clinical needs of the clients. Supervise and/or facilitate routine therapeutic living activities within the boundaries of the behavioral systems, policies and procedures, and the clinical needs as viewed by the treatment team, commensurate with the goals and objectives of the agency. Implement all relevant policies and procedures regarding routine household activities including but not limited to: clean up, laundry, personal hygiene, grooming, manners, etc. Assist in the transportation of clients per supervisor's request. Assist in providing recreational and leisure activities. Provide consistent messages to clients, avoid "power struggles" and intervene and assist in the resolution of crisis situations between clients. Provide consistent, full-time supervision for lodge clients at all times to ensure accountability of clients (especially note transition times to and from administration, school, gym, and evening/weekends). Special staff assignments as primary CCC to assure regular face-to-face contact with clients. Required to implement and or participate in physical restraints of the clients when necessary. Provide routine documentation, prepare daily reports, and assist the team in completing treatment reports. Report to work on time. Complete all necessary paperwork promptly as scheduled. Complete any outstanding paperwork or other responsibilities prior to taking time off. Environment–Assure that the lodge is a clean, safe, healthy treatment environment, which meets all licensing requirements. Supervise and facilitate client care of the environment. Request via requisitions any resources necessary to fulfill this. Recommend any changes, which would enhance the treatment environment. Complete fire drills as necessary to assure compliance with the Griffith Centers for Children standards.
QUALIFICATIONS: A minimum of 60 credit hours from an accredited university. Experience of one year in a related field and demonstrated competence may be utilized to waive the college education.
COMPENSATION: $11.50 to $14.00 per hour, depending on experience and education. Plus, benefit package for qualifying employees to include: dental coverage, free life insurance, a choice between two different medical plans, a 403 (b) plan, tuition reimbursement, and employees can eat for free in the cafeteria while on shift. Benefits eligibility is the first of the month after one month of employment.
I would like this job because I am graduating in Dec with my Bach degree in CJ and want to work with youth. I did my internship this past summer with youth and also have other experience.
Implementation of all lodge based treatment programs. Programming should address the development and clinical needs of the clients. Supervise and/or facilitate routine therapeutic living activities within the boundaries of the behavioral systems, policies and procedures, and the clinical needs as viewed by the treatment team, commensurate with the goals and objectives of the agency. Implement all relevant policies and procedures regarding routine household activities including but not limited to: clean up, laundry, personal hygiene, grooming, manners, etc. Assist in the transportation of clients per supervisor's request. Assist in providing recreational and leisure activities. Provide consistent messages to clients, avoid "power struggles" and intervene and assist in the resolution of crisis situations between clients. Provide consistent, full-time supervision for lodge clients at all times to ensure accountability of clients (especially note transition times to and from administration, school, gym, and evening/weekends). Special staff assignments as primary CCC to assure regular face-to-face contact with clients. Required to implement and or participate in physical restraints of the clients when necessary. Provide routine documentation, prepare daily reports, and assist the team in completing treatment reports. Report to work on time. Complete all necessary paperwork promptly as scheduled. Complete any outstanding paperwork or other responsibilities prior to taking time off. Environment–Assure that the lodge is a clean, safe, healthy treatment environment, which meets all licensing requirements. Supervise and facilitate client care of the environment. Request via requisitions any resources necessary to fulfill this. Recommend any changes, which would enhance the treatment environment. Complete fire drills as necessary to assure compliance with the Griffith Centers for Children standards.
QUALIFICATIONS: A minimum of 60 credit hours from an accredited university. Experience of one year in a related field and demonstrated competence may be utilized to waive the college education.
COMPENSATION: $11.50 to $14.00 per hour, depending on experience and education. Plus, benefit package for qualifying employees to include: dental coverage, free life insurance, a choice between two different medical plans, a 403 (b) plan, tuition reimbursement, and employees can eat for free in the cafeteria while on shift. Benefits eligibility is the first of the month after one month of employment.
I would like this job because I am graduating in Dec with my Bach degree in CJ and want to work with youth. I did my internship this past summer with youth and also have other experience.
Job Posting
Employment Type: Regular Full/Part Time: Full Time FLSA Status: Non-Exempt Division: Retail Location: HOLLAND DOWNTOWN BC, HOLLAND, MI GENERAL FUNCTION: A sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting with the Customer/Financial Service Representatives for referral activity. ESSENTIAL DUTIES & RESPONSIBILITIES:
Sales/Goals Function
Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management.
Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate.
Oversee the complete consumer loan process following approved guidelines.
Consistently meet or exceed brokerage sales/referral goals as set by management; and achieve goal in annualized revenue to retain (i) designation.
Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company.
Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events.
Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities.
Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools.
Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met.
Provide guidance to the Customer/Financial Service Representatives in the referral/sales process.
Customer Service
Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from other providers in the market place.
Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues.
Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring.
Bank Operations
Open and maintain full range of retail accounts and services.
Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure.
May need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None
Job Requirements
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: College degree or equivalent combination of education and experience required. Four+ years experience in a sales environment; experience in financial industry a plus. Pass lending test requirements to achieve appropriate level of lending authority. Must have appropriate licensing of 6, 63 and insurance. Able to sell independently from the Brokerage Investment Executive. Work involves ability to perform advanced math functions with capability to analyze credit and financial information. Position involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions. E.O.E., M/F/D/V Work Schedule Min Start Time Max End Time Monday 08:30 AM 05:30 PM Tuesday 08:30 AM 05:30 PM Wednesday 08:30 AM 05:30 PM Thursday 08:30 AM 05:30 PM Friday 08:30 AM 05:30 PM Saturday 08:30 AM 12:30 PM Additional Availability
I am currently licensed and work in this field. I think this would be parallel to the position I serve in but interesting to see the slightly different responsibility required for a different company.
Sales/Goals Function
Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management.
Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applications passed to the appropriate loan officer and maintaining relationship as appropriate.
Oversee the complete consumer loan process following approved guidelines.
Consistently meet or exceed brokerage sales/referral goals as set by management; and achieve goal in annualized revenue to retain (i) designation.
Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.
Promote company products and services by regularly soliciting internal customers for expanded business and referrals, to assist in the continuing growth of the office and company.
Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, telemarketing, and attending various seminars and community events.
Maintain the sales environment, and actively participate in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities.
Actively participate in the telemarketing process within the financial center, utilizing the marketing resources and other various tools.
Establish close relationships with assigned business partners, such as Mortgage, Business Banking Officers and Brokerage Representatives to ensure that established goals for each business line is met.
Provide guidance to the Customer/Financial Service Representatives in the referral/sales process.
Customer Service
Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retention and provides a differentiated experience from other providers in the market place.
Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues.
Establish a relationship with the customer base of the financial center through knowledge of account ownership, greeting customers by name, and exhibiting an attitude of caring.
Bank Operations
Open and maintain full range of retail accounts and services.
Keep up to date on the security controls in place to protect the office against criminal and fraudulent activities and unnecessary risk and exposure.
May need to handle opening and/or closing procedures as a member of the platform staff. SUPERVISORY RESPONSIBILITIES: None
Job Requirements
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: College degree or equivalent combination of education and experience required. Four+ years experience in a sales environment; experience in financial industry a plus. Pass lending test requirements to achieve appropriate level of lending authority. Must have appropriate licensing of 6, 63 and insurance. Able to sell independently from the Brokerage Investment Executive. Work involves ability to perform advanced math functions with capability to analyze credit and financial information. Position involves contact with the public, necessitating the ability to present a professional image. Work requires the ability to properly read and write well enough to communicate in both oral and written form. Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions. E.O.E., M/F/D/V Work Schedule Min Start Time Max End Time Monday 08:30 AM 05:30 PM Tuesday 08:30 AM 05:30 PM Wednesday 08:30 AM 05:30 PM Thursday 08:30 AM 05:30 PM Friday 08:30 AM 05:30 PM Saturday 08:30 AM 12:30 PM Additional Availability
I am currently licensed and work in this field. I think this would be parallel to the position I serve in but interesting to see the slightly different responsibility required for a different company.
job
Relief Youth Specialist
Under the supervision of a Shift Supervisor, provides for the safety and security for residents, visitors, and staff within the detention facility. Supervises, guides, and counsels residents through daily activities within the framework of Guided Group Interaction and educational and treatment programs. Assumes a variety of responsibilities relative to the need for facility upkeep, control of residents behavior, and liability reduction. May be assigned to Treatment Services and work with Treatment Specialists to assist residents in attaining treatment goals. This is an non-benefitted on-call position working no more than 800 hours per year. Successful candidates must be available to work nights, weekends and holidays. Equivalent of two years of college level course work in human services or closely related field required with preference given to those candidates possessing a Bachelor’s Degree in a related area. Prefer some experience dealing with delinquent or emotionally troubled youths and/or families, which may have been in an intern or volunteer capacity. Valid Michigan driver’s license required. May require certification for specific treatment courses.
This job suits me because this is what I am going to school for. I want to work with juvenile kids and this is usually the place to start. I would like this job because as soon as I can get some experience like this then it will open so many more doors for me in the future.
Under the supervision of a Shift Supervisor, provides for the safety and security for residents, visitors, and staff within the detention facility. Supervises, guides, and counsels residents through daily activities within the framework of Guided Group Interaction and educational and treatment programs. Assumes a variety of responsibilities relative to the need for facility upkeep, control of residents behavior, and liability reduction. May be assigned to Treatment Services and work with Treatment Specialists to assist residents in attaining treatment goals. This is an non-benefitted on-call position working no more than 800 hours per year. Successful candidates must be available to work nights, weekends and holidays. Equivalent of two years of college level course work in human services or closely related field required with preference given to those candidates possessing a Bachelor’s Degree in a related area. Prefer some experience dealing with delinquent or emotionally troubled youths and/or families, which may have been in an intern or volunteer capacity. Valid Michigan driver’s license required. May require certification for specific treatment courses.
This job suits me because this is what I am going to school for. I want to work with juvenile kids and this is usually the place to start. I would like this job because as soon as I can get some experience like this then it will open so many more doors for me in the future.
Job Search-C.N.B.
Registered Respiratory Therapist
Department:
Cardiopulmonary
Schedule:
Casual Call
Shift:
Days
Hours:
8-12 hr day shifts
Job Details:
Job Summary: Under limited supervision, provides respiratory therapy services to patients as ordered by physicians, according to established policies and procedures. Performs diagnostic procedures as required. Respiratory therapy services include, but are not limited to, pulmonary function screening, aerosol treatments, incentive spirometry, CPR, postural drainage and chest percussion, ECG''s, Holter monitor setup and scanning, arterial punctures and blood gas analyses, oxygen therapy, and ventilator management. Diagnostic procedures include, but are not limited to, stress tests, pulmonary function studies, MPI''s, esophageal studies, and EEG''s. This position must be able to demonstrate the knowledge and skills necessary to provide care and service to pediatrics to geriatrics ages 0-60+ years.
Minimum Education/Training: Graduate of an accredited respiratory therapy education program.
Registration/Certification or License Required: Registered Respiratory Therapist (RRT) credentials.Current BLS for the Healthcare Provider Certification (or completed within 60 days of hire)
Preferred Experience: Inpatient and critical care respiratory care experience; experience conducting ECG''s, pulmonary function screens, and other diagnostic testing (as described in the position summary).
Management Experience (If applicable)
Physical Requirements: Ability to lift up to 25 pounds.Ability to push or pull on a wheeled device up to 150 pounds.Prolonged standing/walking in excess of 8 hours per day.Frequent bending, reaching, stooping, kneeling.
Other Requirements: Must have ability to maintain focus and professional composure during periods of high demand and when responding to multiple high-priority patient care events. Must have ability to maintain a pleasant and professional demeanor at all times.
I have chose to look into this job because I am going to school to be a respiratory therapist. This job will be good for me because it is exactly what I am looking for and it is at Holland Hospital close to my home. It is a job that works closely with people and I love being around people. Plus, I would like working long shifts each day. 8-12 hours a day wouldn't bug me a bit. If I was all finished with school and my respiratory program I would apply for this job in a heart beat.
Department:
Cardiopulmonary
Schedule:
Casual Call
Shift:
Days
Hours:
8-12 hr day shifts
Job Details:
Job Summary: Under limited supervision, provides respiratory therapy services to patients as ordered by physicians, according to established policies and procedures. Performs diagnostic procedures as required. Respiratory therapy services include, but are not limited to, pulmonary function screening, aerosol treatments, incentive spirometry, CPR, postural drainage and chest percussion, ECG''s, Holter monitor setup and scanning, arterial punctures and blood gas analyses, oxygen therapy, and ventilator management. Diagnostic procedures include, but are not limited to, stress tests, pulmonary function studies, MPI''s, esophageal studies, and EEG''s. This position must be able to demonstrate the knowledge and skills necessary to provide care and service to pediatrics to geriatrics ages 0-60+ years.
Minimum Education/Training: Graduate of an accredited respiratory therapy education program.
Registration/Certification or License Required: Registered Respiratory Therapist (RRT) credentials.Current BLS for the Healthcare Provider Certification (or completed within 60 days of hire)
Preferred Experience: Inpatient and critical care respiratory care experience; experience conducting ECG''s, pulmonary function screens, and other diagnostic testing (as described in the position summary).
Management Experience (If applicable)
Physical Requirements: Ability to lift up to 25 pounds.Ability to push or pull on a wheeled device up to 150 pounds.Prolonged standing/walking in excess of 8 hours per day.Frequent bending, reaching, stooping, kneeling.
Other Requirements: Must have ability to maintain focus and professional composure during periods of high demand and when responding to multiple high-priority patient care events. Must have ability to maintain a pleasant and professional demeanor at all times.
I have chose to look into this job because I am going to school to be a respiratory therapist. This job will be good for me because it is exactly what I am looking for and it is at Holland Hospital close to my home. It is a job that works closely with people and I love being around people. Plus, I would like working long shifts each day. 8-12 hours a day wouldn't bug me a bit. If I was all finished with school and my respiratory program I would apply for this job in a heart beat.
Michigan Works Website....
I feel this job would suit me because I'm thinking about going into Corrections. Also I did my internship here and have built a good relationship with the staff. This job could give the experience as well as some insight on what it takes to be a CO. Another reason I chose this job is because of the benefits and that it is full time and it's local.
Job Order Number: 2750888
Job last updated:
October 28, 2008
Company name:
GERALD R. FORD JOB CORPS CENTER
Job title:
Security Officer
Job type:
Full Time
Hours per week:
40
Job location:
Grand Rapids
Benefits:
dental insurance, life insurance, medical insurance, optical insurance, paid sick leave, paid vacation, 401(k)
Other Benefit:
Tuition reimbursement
Job description:
Implement the policies and procedures required for Center Security in a humanistic and professional manner. Secures form harm, theft, or misuse of the grounds, property, students, and personnel of the Center.
Job requirements:
This job requires a high school diploma and 1 year of experience.
Specific requirements:
This job has some special requirements. You must possess a private drivers license, undergo drug screening and undergo a reference or security check.
Additional requirements:
Please apply in person between the hours of 8am-11am and 2pm-4pm.
Please apply by person .
Contact:
VIVIAN KELLER
Business name:
GERALD R. FORD JOB CORPS CENTER
Phone:
(616)243-6877 Ext: 247
Address:
110 Hall St. S.E.
Grand Rapids, MI 49507
Job Order Number: 2750888
Job last updated:
October 28, 2008
Company name:
GERALD R. FORD JOB CORPS CENTER
Job title:
Security Officer
Job type:
Full Time
Hours per week:
40
Job location:
Grand Rapids
Benefits:
dental insurance, life insurance, medical insurance, optical insurance, paid sick leave, paid vacation, 401(k)
Other Benefit:
Tuition reimbursement
Job description:
Implement the policies and procedures required for Center Security in a humanistic and professional manner. Secures form harm, theft, or misuse of the grounds, property, students, and personnel of the Center.
Job requirements:
This job requires a high school diploma and 1 year of experience.
Specific requirements:
This job has some special requirements. You must possess a private drivers license, undergo drug screening and undergo a reference or security check.
Additional requirements:
Please apply in person between the hours of 8am-11am and 2pm-4pm.
Please apply by person .
Contact:
VIVIAN KELLER
Business name:
GERALD R. FORD JOB CORPS CENTER
Phone:
(616)243-6877 Ext: 247
Address:
110 Hall St. S.E.
Grand Rapids, MI 49507
Customer Support Technician
I think I would be great at this job because I am very patient with non-technical people and have a wide variety of knowledge of different applications. Troubleshooting is basically the job that I have now. I just get paid a lot less. I am hoping this new job will atleast get my foot in the door to Spectrum. By summer I hope to get a programming internship. Programming and Database design is really where I want to be, but Spectrum seems to be a black hole for the jobs that I really want. Either way, the Customer Support Technician is still a step up from what I am doing now which is disinigrating my soul in the Geek Squad with low pay and no benefits. I already have an Associates degree in Computer Information Systems Application Software and will have my Bachelors in May.
Title: Customer Support Technician I Entity: Spectrum Health Grand Rapids Pay Range: 12.85 - 18.00 Requisition ID: 28037 Department: Technology & Information Solutions Schedule: Various days, times and shifts, on call rotation, 20 hoursper week minimum Job Summary: Provides problem resolution and customer communication insupport of applications and technology. Job Requirements: High school diploma or equivalent required;Associates Degree preferred. Experience with clinical informationsystems and environments, basic information systems knowledge, broadknowledge of one or more technical or application platform preferred.Experience working in a call center, helpdesk or NOC preferred.Experience working with a ticketing system also preferred. Other: Able to clearly present information through the spoken orwritten word; reads and interprets complex information; talks withcustomers; listens well. Able to demonstrate a high level of servicedelivery; does what is necessary to ensure customer satisfaction; dealswith service failures and prioritizes customer needs. Able to maintaina solution-oriented approach while dealing with interpersonal conflict,hazardous conditions, personal rejection, or time demands.
Title: Customer Support Technician I Entity: Spectrum Health Grand Rapids Pay Range: 12.85 - 18.00 Requisition ID: 28037 Department: Technology & Information Solutions Schedule: Various days, times and shifts, on call rotation, 20 hoursper week minimum Job Summary: Provides problem resolution and customer communication insupport of applications and technology. Job Requirements: High school diploma or equivalent required;Associates Degree preferred. Experience with clinical informationsystems and environments, basic information systems knowledge, broadknowledge of one or more technical or application platform preferred.Experience working in a call center, helpdesk or NOC preferred.Experience working with a ticketing system also preferred. Other: Able to clearly present information through the spoken orwritten word; reads and interprets complex information; talks withcustomers; listens well. Able to demonstrate a high level of servicedelivery; does what is necessary to ensure customer satisfaction; dealswith service failures and prioritizes customer needs. Able to maintaina solution-oriented approach while dealing with interpersonal conflict,hazardous conditions, personal rejection, or time demands.
This position would work well for me, as I have nearly nine years direct care experience in one of the most challenging mental health facilities in the state. It is also a good fit since my wife and I were recently considering a move to the Midland or Bay City area.
Direct Care Staff
Job Snapshot
Direct Care Staff
Job Snapshot
Location:
Map it Employee Type:
Full-Time/Part-Time Employee
Industry:
Healthcare - Health Services
Manages Others:
No
Job Type:
Health Care
Nurse
Nurse
Division:
Residential
Posted:
Contact Information 10/31/2008
Contact:
Christi Ellis
Phone:
18106569050
Ref ID:
Frances
Fax:
18106319780 instantly fax your resume >>
Description There is never a dull moment in Direct Care! We have a variety of unique schedules to fit your needs, whether you’re looking for a career , to pick up a few shifts, work with great colleagues supporting incredible clients, or to make a difference each day, ResCare has something for you.
Direct care staff are the lifeblood of our company. Whether you are taking a client out for pizza and bowling, helping them prepare a meal, or assisting with writing a letter to a family member, you are making a difference! You contribute to helping someone reach their highest level of independence, which is quite a feeling...and a responsibility.
Some things our direct care staff do in a day might include:
-Support persons served with their daily living (laundry, finances, recreation, meal preparation, transportation, on-the-job support)
-Foster positive relationships between persons served and their housemates
-Communicate pertinent information with families, supervisors, co-workers and others
-Ensure proper medication/therapies or other services are provided according to the "service plan" for that individual.
EOE M/F/D/V
Direct care staff are the lifeblood of our company. Whether you are taking a client out for pizza and bowling, helping them prepare a meal, or assisting with writing a letter to a family member, you are making a difference! You contribute to helping someone reach their highest level of independence, which is quite a feeling...and a responsibility.
Some things our direct care staff do in a day might include:
-Support persons served with their daily living (laundry, finances, recreation, meal preparation, transportation, on-the-job support)
-Foster positive relationships between persons served and their housemates
-Communicate pertinent information with families, supervisors, co-workers and others
-Ensure proper medication/therapies or other services are provided according to the "service plan" for that individual.
EOE M/F/D/V
Requirements Minimum age requirement is 18. Ability to communicate (verbal and written) with all levels of personnel internal and external to the company. Capable of working responsibly with confidential information. Must be able to work as a part of a team. Must meet all agency requirements for pre-employment as required by ResCare and/or State regulations.
Saturday, November 1, 2008
Job Overview
Company:
Clinical One National Healthcare Professionals Perm
Location:
US-TX-Arlington
Base Pay:
$55,000 - $75,000 /Year
Other Pay:
Employee Type:
Full-Time Employee
Industry:
Healthcare - Health Services
Manages Others:
Not Specified
Job Type:
FinanceHealth Care
Req'd Education:
Not Specified
Req'd Experience:
Not Specified
Req'd Travel:
Not Specified
Relocation Covered:
Not Specified
Reference ID:
Perm - 117809
Contact:
Peter Reticker
Phone:
800-919-9100 ext. 6461
Email:
Not Available
Fax:
Not Available
Revenue Analyst - Arlington, TX - GREAT PAY
job description
Clinical One is currently seeking a Revenue Analyst for a position in Arlington, Texas.
job Requirements
Revenue Analyst - Revenue Cycle Analysis Responsible for the analysis, valuation, and support of revenue strategies, specifically the valuation of revenue cycle improvement initiatives in support of the policies, goals, and objectives established by the Director of Revenue Planning & Analysis.
This job suits me because it is almost exactly the position I am in at the moment. I work in the revenue cycle of a large hospital system currently and have for several years.
Company:
Clinical One National Healthcare Professionals Perm
Location:
US-TX-Arlington
Base Pay:
$55,000 - $75,000 /Year
Other Pay:
Employee Type:
Full-Time Employee
Industry:
Healthcare - Health Services
Manages Others:
Not Specified
Job Type:
FinanceHealth Care
Req'd Education:
Not Specified
Req'd Experience:
Not Specified
Req'd Travel:
Not Specified
Relocation Covered:
Not Specified
Reference ID:
Perm - 117809
Contact:
Peter Reticker
Phone:
800-919-9100 ext. 6461
Email:
Not Available
Fax:
Not Available
Revenue Analyst - Arlington, TX - GREAT PAY
job description
Clinical One is currently seeking a Revenue Analyst for a position in Arlington, Texas.
job Requirements
Revenue Analyst - Revenue Cycle Analysis Responsible for the analysis, valuation, and support of revenue strategies, specifically the valuation of revenue cycle improvement initiatives in support of the policies, goals, and objectives established by the Director of Revenue Planning & Analysis.
This job suits me because it is almost exactly the position I am in at the moment. I work in the revenue cycle of a large hospital system currently and have for several years.
Wednesday, October 29, 2008
mLive.com job description that I will use
Development Administrative Assistant
Reports to: Vice President for Development
September 2008
Job Description:
The Grand Rapids Symphony seeks a part-time Development Administrative Assistant. This position is a permanent part-time 30 hours per week position, reporting to the Vice President for Development. This individual works closely with the Donor Services Administrator and the Development Team.
The Development Administrative Assistant is responsible for administrative and support duties required by the Development Department and the Symphony President and CEO. The candidate must have excellent computer and organizational skills with an aptitude for bookkeeping. The Symphony seeks a precise individual with meticulous attention for detail. Raisers Edge software skills preferred.
Responsibilities:
- Process donor gifts, produce gift acknowledgement, administer donor and sponsor benefits, process credit card transactions, and reconcile batch reports.
- Daily and monthly receipt reports to the Finance & Development Departments.
- Assist with the preparation and production of special events (i.e. taking RSVPs, entering attendees into the data base, producing nametags, etc.).
- Work closely with Donor Services Administrator to maintain and update all donor records.
- Prepare mailings (generate mailing lists) for Development Team including direct mail solicitations, merging files, printing letters & envelopes, folding, stuffing and posting letters, printing telefunding forms.
- Attend Board, Executive Committee, and Nominating Committee meetings, record minutes, and keep official records.
- Concert duties evening/weekend event required on a limited basis.
- Extensive knowledge of and ability to use word processing software and menu-driven records management software, including Microsoft Office and the Raiser's Edge.
- The ability to manage multiple projects, work under pressure and meet deadlines is required.
- A high level of professionalism, a focus on details and ability to maintain confidential records.
- Assist in maintaining complex donor records and to prepare appropriate reports accurately.
- Ability to follow complex oral and written instructions.
- Ability to establish and maintain effective professional relationships with donors, volunteers and other employees.
- Demonstrated skills in writing and oral communication.
Qualifications:
A college degree (preferred) with experience using Microsoft Office and/or The Raiser's Edge software is desirable.
Monday, October 13, 2008
Presenting Positive Info Assn.
Presenting Positive Information Assignment
Assignment: Using what you have learned from the text and sound principles of effective business communication, write a memo or letter, as appropriate, responding to one of the following cases.
When you have finished with the draft, please attach it to the discussion board group where you find your name. Beginning next week, you will discuss and respond to each other’s drafts (assignment sheet for that forthcoming). Also, turn in the assignment dropbox with a note that says you have attached your draft. As always, if you have questions please feel free to contact me through FerrisConnect or at thomaj21@ferris.edu.
Due Dates:
First Draft – 10.19 (attached to discussion board groups)
Revision Plan/Reflect – 10.26
Final Draft – 11.2
Case A: Fraud at Earthlink. You work at Earthlink, a major Internet provider as a customer service representative. You have received numerous e-mails like the following.
What gives? I received an official notice from Earthlink that if I didn’t update my records, my service would be discontinued. I carefully reviewed my records and they seemed up to date. The e-mail asked me to click on it and answer questions but I couldn’t get it to work. Why the heck is my account in trouble?
You got to look at one of the e-mails and boy does it look official, including the use of the www.earthlink address, the Earthlink logo, and official sounding language. The thing is that it isn’t an earthlink communication. Somehow someone hacked your system despite your virus protection. Yuck. In fact, those who received the e-mail in question probably do have their accounts in order. You know you need to get an e-mail out to your customers. They need to know that their service is not going to be discontinued. But how can they tell the official from the un-official e-mail. Well, they certainly shouldn’t provide any confidential information in response to any e-mail, even one that looks like an official earthlink email. All they really need to do is click on Member Account and check their account. If the account looks good, it probably is good. If they do need to make any changes, they really should only do it on the official accounts page. They can really help you and help themselves. If they could click on Member Services, there is a section there for reporting Fraud. Really all they will have to do is copy in the actual e-mail they received, even the address line. That will let your security people track done this clown. Your security people are already tightening the firewall to take into account this act of fraud. But, it is the first time really that any one has been able to and has posted such a fraudulent message to your customers. Not only will you get the guy; this is very unlikely to happen again, though there is always some vulnerability on the internet. Heck, your spam blockers and security filters are the best in the business; and they are only going to get better. If they are really unclear about their account or the status of the e-mail or really for any problem with Earthlink, they can check on the Help icon on the left and click on the Online Chat Help that will contact them with a real representative who will be able to solve their problem. With the increased electronic security, they shouldn’t be getting such a bogus e-mail any time soon. The stupid fake e-mail has created a lot of ill-will. You know you can take the space in a longer e-mail to really give your members the good news and help build positive customer relations over this situation.
Case B: Promotion Any One? Jenna Swift is a great hourly worker for the small company of Lux Electronics which makes electronic parts. She was hired originally as a jack of all trades administrative assistant at $10 an hour. She has pitched in where ever you asked whether as a receptionist, designing data bases, updating web pages, or carrying on correspondence. When your Accounting and Purchasing person, Ted Langstrom, was fired because of his high error rate, Jenna stepped right up to the plate. Even though her background was in marketing with no accounting experience, she learned PeachTree on her own and has been doing all the basic accounts payable and accounts receivable and has been handling an increasingly large amount of the purchasing. Your CFO Angel Markum and your head accountant Tony Rivers have been very impressed with Jenna. She is quicker than Ted and makes very few errors. Better still she checks her errors. Still, you know she could be more effective if she weren’t an hourly employee, subject to overtime rules and all the rest. The CEO Bill Tidewater would like to name her to a salaried position as Assistant Accountant for $25,000 a year. It really isn’t much of a raise, because as she will know cash flow is tight right now. You would like to see her continue doing accounts receivable and payable as well as all of purchasing. She is able to build a great relationship with your clients, though she is a little fussier about ethics than you would like. In the end, she has to realize that you sign all checks and if you decide not to pay an invoice or insist on a reduction, your decision is final, even if she doesn’t like it. She probably knows that as a salaried employee that her work schedule will be based on the tasks and not the hours. There will be weeks when she would work more than 40 hours; and she can be called in on the weekend. Of course, she would be entitled to the Salaried Employee Health Benefit and get her health insurance without having to pay the $120 a month premium required of salaried workers. You know that she is ambitious and the best reason for moving to the salaried position is that it would give her more esteem when she looks for another position or even looks to advance at Lux. She will also be able to participate in the decision making meetings about suppliers, payment schedules, and other accounting related matters. You wonder if she knows that without a degree in accounting, there is a limit to how far she can go in that field. She does have a real skill in the area and could advance if she took some more accounting course, even if through virtual colleges like Phoenix University, but she would be better off with a full accounting degree. You are currently the head of human resources, but jobs in this company are slippery. Bill Tidewater has asked you to write to Jenna Swift explaining her options for promotion to a salaried position but in a way that doesn’t close the door to her continuing as an hourly worker. Right now Bill indicated that the company needs her, and he doesn’t want to scare her away.
Case C: Longwood Country Club Charity Drive You work as Head Pro at Longwood Country Club, an exclusive club in Nedik, MA, a 20 - 30 minute drive outside of Boston, MA. This 18 hole club is fairly attractive (you can imagine your own features as long as they are reasonable). You suggested two years ago at the meeting of a board of directors that a charity tournament would be a great idea for the club. You had heard many members suggesting that the club should do more for charity and that they as members would like to do something. The board loved the idea. You and Bob Packwood, the owner of the club, have been at work ever since. It was decided that the funds raised by the tournament should go to the Boston Children’s Hospital, affiliated with Harvard’s Medical School, that offers the highest levels of care to children from around the world. In fact, U.S. News & World Report’s 13th guide to America’s Best Hospitals ranked Boston Children’s Hospital first in pediatrics. You can find out more about this hospital at http://web1.tch.harvard.edu. The funds from the tournament will go directly to help defray the costs of poor children.
Mr. Packwood has lined up several celebrities who are willing to play in the tournament. These include Antoine Walker, Vin Baker, and Bruno Sundov of the Boston Celtics; Derek Lowe of the Boston Red Sox; Boston area Congressmen Michael E. Capuano and Stephen F. Lynch; P.B.S personality Loretta LaRoche; Bailey Chase, actor in Buffy the Vampire Slayer; Kimiko Tanaka, sports reporter; Janice Conrad, editor and chief of Boston Magazine : and Carl Franklyn, CEO of Boston Financial Group. These celebrities are not only donating their time but are contributing as much as $10,000 of their own money to the hospital. Members and non-members get to play in the tournament at a cost of $1000 for members and $2,000 for non-members. This money is tax deductible, of course. The tournament will end with an extensive banquet honoring the winners which will give the participants a chance to meet with the celebrities. People will play as parts of foursomes. The membership of the foursomes will be rotated such that every participant will have the opportunity to play with one of the celebrity guests. The tournament will be held on Friday June 20, Saturday June 21, and finish on Sunday June 22. You know that this is a long time from now, but you have learned from the past that people book things as much as a year in advance. A plaque honoring the top three finalists will be placed in the display case in the Club’s pro shop. Each of the top three finishers will receive a plaque honoring his or her achievement. The club, of course, will be closed for those three days to regular play. Any member who doesn’t wish to participate is welcome to watch the tournament free of charge. However, the banquet will not be open to any but the tournament participants. You know that every one who participates will have a great time. If this works out well, you would like to make it an annual event. Since the initial idea was yours, Mr. Packwood has asked you to write to the members explaining the tournament and encouraging them to be involved.
Case D: You work as a customer service representative for Nokia (321 Sunset Drive, Los Angeles, CA 32016 phone # (317) 294-6851), a company that cells cell phones. You received the following letter from a customer:
PO Box 106
Frozen Lake, AL 21503
January 15, 2002
Nokia Corporation
321 Sunset Drive
Los Angeles, CA 32016
To Whom It May Concern:
I would like a replacement for my Nokia cell phone. The product number is ex327891641.
In November, I ordered a cell phone from Nokia by mail since we have no electronic stores here in Frozen Lake. For November and early December, the phone worked reasonably well, despite the expected poor reception. On the first of January we had a cold snap and temperatures plunged to forty degrees below zero. I left my cell phone on the seat of the truck for six hours while I chopped wood. When I came back to the car, I could not get the cell phone to turn on. I brought the cell phone and brought it inside and still the cell phone would not turn on. I tried to charge the battery. After a twenty four hours, the cell phone would still not work.
If you wish, I will be able to return my cell phone before I receive a new one. Thank you for your attention to this matter.
Sincerely,
Frank Candor
You showed the letter to several technicians. The technicians all agreed. The prolonged exposure damaged the battery. The battery that standardly comes with the phone can be so extensively damaged by prolonged exposure to extreme cold that it can no longer carry a charge. You looked around your product line and discovered that the battery called the Extreme Life battery actually handles the cold better. This twelve hour battery costs forty dollars retail, compared to thirty dollars for the standard battery; your cost for the extreme life battery is actually twenty dollars. You checked the sales records on Mr. Candor. Indeed, he did order the cell phone by mail. He did not specify the extreme life battery, but despite his Alaskan address, no one from the company thought to contact him to recommend the Extreme Life battery. Even the Extreme Life isn’t really made for forty degree below zero weather. You shudder at the thought of a winter that cold. In fact, to prolong the life of his battery when Frank is outside for any more than an hour in very cold weather, he should keep it with him, under his coat, where it will be kept warmer.
Finally, you spoke to your manager, Ms. Janice Hartley. Actually, Mr. Candor’s problem does not fall under the warranty since the warranty does specify that the battery and cell phone not be left for any length of time for temperatures under zero or over ninety five. Nonetheless, Ms. Hartley indicated that you should send him one Extreme Life battery free of charge as a gesture of goodwill. Of course, because under cold conditions any battery tends to lose its charge, Mr. Candor might want to purchase a second battery. Write to him first, Ms. Hartley stated, and set him straight on the entire situation. Also let him know the battery will be coming. Who knows what happens to the mail up there? You thank Ms. Hartley. You are almost to the door when she offers one last parting comment, Make certain that he appreciates our effort.
Assignment: Using what you have learned from the text and sound principles of effective business communication, write a memo or letter, as appropriate, responding to one of the following cases.
When you have finished with the draft, please attach it to the discussion board group where you find your name. Beginning next week, you will discuss and respond to each other’s drafts (assignment sheet for that forthcoming). Also, turn in the assignment dropbox with a note that says you have attached your draft. As always, if you have questions please feel free to contact me through FerrisConnect or at thomaj21@ferris.edu.
Due Dates:
First Draft – 10.19 (attached to discussion board groups)
Revision Plan/Reflect – 10.26
Final Draft – 11.2
Case A: Fraud at Earthlink. You work at Earthlink, a major Internet provider as a customer service representative. You have received numerous e-mails like the following.
What gives? I received an official notice from Earthlink that if I didn’t update my records, my service would be discontinued. I carefully reviewed my records and they seemed up to date. The e-mail asked me to click on it and answer questions but I couldn’t get it to work. Why the heck is my account in trouble?
You got to look at one of the e-mails and boy does it look official, including the use of the www.earthlink address, the Earthlink logo, and official sounding language. The thing is that it isn’t an earthlink communication. Somehow someone hacked your system despite your virus protection. Yuck. In fact, those who received the e-mail in question probably do have their accounts in order. You know you need to get an e-mail out to your customers. They need to know that their service is not going to be discontinued. But how can they tell the official from the un-official e-mail. Well, they certainly shouldn’t provide any confidential information in response to any e-mail, even one that looks like an official earthlink email. All they really need to do is click on Member Account and check their account. If the account looks good, it probably is good. If they do need to make any changes, they really should only do it on the official accounts page. They can really help you and help themselves. If they could click on Member Services, there is a section there for reporting Fraud. Really all they will have to do is copy in the actual e-mail they received, even the address line. That will let your security people track done this clown. Your security people are already tightening the firewall to take into account this act of fraud. But, it is the first time really that any one has been able to and has posted such a fraudulent message to your customers. Not only will you get the guy; this is very unlikely to happen again, though there is always some vulnerability on the internet. Heck, your spam blockers and security filters are the best in the business; and they are only going to get better. If they are really unclear about their account or the status of the e-mail or really for any problem with Earthlink, they can check on the Help icon on the left and click on the Online Chat Help that will contact them with a real representative who will be able to solve their problem. With the increased electronic security, they shouldn’t be getting such a bogus e-mail any time soon. The stupid fake e-mail has created a lot of ill-will. You know you can take the space in a longer e-mail to really give your members the good news and help build positive customer relations over this situation.
Case B: Promotion Any One? Jenna Swift is a great hourly worker for the small company of Lux Electronics which makes electronic parts. She was hired originally as a jack of all trades administrative assistant at $10 an hour. She has pitched in where ever you asked whether as a receptionist, designing data bases, updating web pages, or carrying on correspondence. When your Accounting and Purchasing person, Ted Langstrom, was fired because of his high error rate, Jenna stepped right up to the plate. Even though her background was in marketing with no accounting experience, she learned PeachTree on her own and has been doing all the basic accounts payable and accounts receivable and has been handling an increasingly large amount of the purchasing. Your CFO Angel Markum and your head accountant Tony Rivers have been very impressed with Jenna. She is quicker than Ted and makes very few errors. Better still she checks her errors. Still, you know she could be more effective if she weren’t an hourly employee, subject to overtime rules and all the rest. The CEO Bill Tidewater would like to name her to a salaried position as Assistant Accountant for $25,000 a year. It really isn’t much of a raise, because as she will know cash flow is tight right now. You would like to see her continue doing accounts receivable and payable as well as all of purchasing. She is able to build a great relationship with your clients, though she is a little fussier about ethics than you would like. In the end, she has to realize that you sign all checks and if you decide not to pay an invoice or insist on a reduction, your decision is final, even if she doesn’t like it. She probably knows that as a salaried employee that her work schedule will be based on the tasks and not the hours. There will be weeks when she would work more than 40 hours; and she can be called in on the weekend. Of course, she would be entitled to the Salaried Employee Health Benefit and get her health insurance without having to pay the $120 a month premium required of salaried workers. You know that she is ambitious and the best reason for moving to the salaried position is that it would give her more esteem when she looks for another position or even looks to advance at Lux. She will also be able to participate in the decision making meetings about suppliers, payment schedules, and other accounting related matters. You wonder if she knows that without a degree in accounting, there is a limit to how far she can go in that field. She does have a real skill in the area and could advance if she took some more accounting course, even if through virtual colleges like Phoenix University, but she would be better off with a full accounting degree. You are currently the head of human resources, but jobs in this company are slippery. Bill Tidewater has asked you to write to Jenna Swift explaining her options for promotion to a salaried position but in a way that doesn’t close the door to her continuing as an hourly worker. Right now Bill indicated that the company needs her, and he doesn’t want to scare her away.
Case C: Longwood Country Club Charity Drive You work as Head Pro at Longwood Country Club, an exclusive club in Nedik, MA, a 20 - 30 minute drive outside of Boston, MA. This 18 hole club is fairly attractive (you can imagine your own features as long as they are reasonable). You suggested two years ago at the meeting of a board of directors that a charity tournament would be a great idea for the club. You had heard many members suggesting that the club should do more for charity and that they as members would like to do something. The board loved the idea. You and Bob Packwood, the owner of the club, have been at work ever since. It was decided that the funds raised by the tournament should go to the Boston Children’s Hospital, affiliated with Harvard’s Medical School, that offers the highest levels of care to children from around the world. In fact, U.S. News & World Report’s 13th guide to America’s Best Hospitals ranked Boston Children’s Hospital first in pediatrics. You can find out more about this hospital at http://web1.tch.harvard.edu. The funds from the tournament will go directly to help defray the costs of poor children.
Mr. Packwood has lined up several celebrities who are willing to play in the tournament. These include Antoine Walker, Vin Baker, and Bruno Sundov of the Boston Celtics; Derek Lowe of the Boston Red Sox; Boston area Congressmen Michael E. Capuano and Stephen F. Lynch; P.B.S personality Loretta LaRoche; Bailey Chase, actor in Buffy the Vampire Slayer; Kimiko Tanaka, sports reporter; Janice Conrad, editor and chief of Boston Magazine : and Carl Franklyn, CEO of Boston Financial Group. These celebrities are not only donating their time but are contributing as much as $10,000 of their own money to the hospital. Members and non-members get to play in the tournament at a cost of $1000 for members and $2,000 for non-members. This money is tax deductible, of course. The tournament will end with an extensive banquet honoring the winners which will give the participants a chance to meet with the celebrities. People will play as parts of foursomes. The membership of the foursomes will be rotated such that every participant will have the opportunity to play with one of the celebrity guests. The tournament will be held on Friday June 20, Saturday June 21, and finish on Sunday June 22. You know that this is a long time from now, but you have learned from the past that people book things as much as a year in advance. A plaque honoring the top three finalists will be placed in the display case in the Club’s pro shop. Each of the top three finishers will receive a plaque honoring his or her achievement. The club, of course, will be closed for those three days to regular play. Any member who doesn’t wish to participate is welcome to watch the tournament free of charge. However, the banquet will not be open to any but the tournament participants. You know that every one who participates will have a great time. If this works out well, you would like to make it an annual event. Since the initial idea was yours, Mr. Packwood has asked you to write to the members explaining the tournament and encouraging them to be involved.
Case D: You work as a customer service representative for Nokia (321 Sunset Drive, Los Angeles, CA 32016 phone # (317) 294-6851), a company that cells cell phones. You received the following letter from a customer:
PO Box 106
Frozen Lake, AL 21503
January 15, 2002
Nokia Corporation
321 Sunset Drive
Los Angeles, CA 32016
To Whom It May Concern:
I would like a replacement for my Nokia cell phone. The product number is ex327891641.
In November, I ordered a cell phone from Nokia by mail since we have no electronic stores here in Frozen Lake. For November and early December, the phone worked reasonably well, despite the expected poor reception. On the first of January we had a cold snap and temperatures plunged to forty degrees below zero. I left my cell phone on the seat of the truck for six hours while I chopped wood. When I came back to the car, I could not get the cell phone to turn on. I brought the cell phone and brought it inside and still the cell phone would not turn on. I tried to charge the battery. After a twenty four hours, the cell phone would still not work.
If you wish, I will be able to return my cell phone before I receive a new one. Thank you for your attention to this matter.
Sincerely,
Frank Candor
You showed the letter to several technicians. The technicians all agreed. The prolonged exposure damaged the battery. The battery that standardly comes with the phone can be so extensively damaged by prolonged exposure to extreme cold that it can no longer carry a charge. You looked around your product line and discovered that the battery called the Extreme Life battery actually handles the cold better. This twelve hour battery costs forty dollars retail, compared to thirty dollars for the standard battery; your cost for the extreme life battery is actually twenty dollars. You checked the sales records on Mr. Candor. Indeed, he did order the cell phone by mail. He did not specify the extreme life battery, but despite his Alaskan address, no one from the company thought to contact him to recommend the Extreme Life battery. Even the Extreme Life isn’t really made for forty degree below zero weather. You shudder at the thought of a winter that cold. In fact, to prolong the life of his battery when Frank is outside for any more than an hour in very cold weather, he should keep it with him, under his coat, where it will be kept warmer.
Finally, you spoke to your manager, Ms. Janice Hartley. Actually, Mr. Candor’s problem does not fall under the warranty since the warranty does specify that the battery and cell phone not be left for any length of time for temperatures under zero or over ninety five. Nonetheless, Ms. Hartley indicated that you should send him one Extreme Life battery free of charge as a gesture of goodwill. Of course, because under cold conditions any battery tends to lose its charge, Mr. Candor might want to purchase a second battery. Write to him first, Ms. Hartley stated, and set him straight on the entire situation. Also let him know the battery will be coming. Who knows what happens to the mail up there? You thank Ms. Hartley. You are almost to the door when she offers one last parting comment, Make certain that he appreciates our effort.
Sunday, September 28, 2008
Weekly Writing 9.29 assn.
Weekly Writing 9.29 – Action/Revision Plan & Reflection Mini-Essay
This week’s Writing Assignment will serve a dual purpose. While you will be asked to examine what your plans are for revising your rough draft of the Presenting Negative Info assignment, you will also give thought to the process you went through (and are currently as well) in completing this assignment. As you are writing your revision plan, take into consideration the critiques of your peers, myself (I will respond briefly to your rough drafts on the discussion board by Wednesday 10.1), as well as readings from your textbook (specifically those in Part 1 “Process as Well as Product” and a revision self-assessment handout I will attach to this assignment sheet.
For this mini essay—one part reflection, one part planning—please organize it in the following parts:
1. A reflection about the process you engaged in while writing the rough draft of this assignment, including any pre-writing “thinking” or planning you went through, as well as what you saw as the most important characteristics a successful “Negative Info” letter needs to have.
2. A plan for the revision of this assignment. Self-assessment being a key component of the revision process, give some thought to strongest and weakest aspects of your draft, where the holes are, how you might revise to better suit purpose and audience, and how both style and content will be effected by this process.
How you organize this essay, and what you emphasize, is up to you. Overall I would like you to muster somewhere in the range of 1000 words for the assignment; how you divvy those words up is up to you. As always, if you have any questions please do not hesitate to contact me through FerrisConnect or at thomaj21@ferris.edu.
Remember:
Action plan/reflection DUE: Sunday 10.5
Negative Info Assn. (FINAL DRAFT) DUE: 10.12
This week’s Writing Assignment will serve a dual purpose. While you will be asked to examine what your plans are for revising your rough draft of the Presenting Negative Info assignment, you will also give thought to the process you went through (and are currently as well) in completing this assignment. As you are writing your revision plan, take into consideration the critiques of your peers, myself (I will respond briefly to your rough drafts on the discussion board by Wednesday 10.1), as well as readings from your textbook (specifically those in Part 1 “Process as Well as Product” and a revision self-assessment handout I will attach to this assignment sheet.
For this mini essay—one part reflection, one part planning—please organize it in the following parts:
1. A reflection about the process you engaged in while writing the rough draft of this assignment, including any pre-writing “thinking” or planning you went through, as well as what you saw as the most important characteristics a successful “Negative Info” letter needs to have.
2. A plan for the revision of this assignment. Self-assessment being a key component of the revision process, give some thought to strongest and weakest aspects of your draft, where the holes are, how you might revise to better suit purpose and audience, and how both style and content will be effected by this process.
How you organize this essay, and what you emphasize, is up to you. Overall I would like you to muster somewhere in the range of 1000 words for the assignment; how you divvy those words up is up to you. As always, if you have any questions please do not hesitate to contact me through FerrisConnect or at thomaj21@ferris.edu.
Remember:
Action plan/reflection DUE: Sunday 10.5
Negative Info Assn. (FINAL DRAFT) DUE: 10.12
Online Resources
Along with the Purdue OWL site that the prof receommends (which I've used numerous times over the years), here are a couple others:
http://www.businesswritingblog.com/ is a writing blog with a lot of real-world examples and writing advice. There were some similarities between this site and some of the examples in our book.
http://www.managementhelp.org/commskls/cmm_writ.htm is a FREE management library (the link takes you to the writing section). Each subject provides numerous resources just a click away.
Jerrid
http://www.businesswritingblog.com/ is a writing blog with a lot of real-world examples and writing advice. There were some similarities between this site and some of the examples in our book.
http://www.managementhelp.org/commskls/cmm_writ.htm is a FREE management library (the link takes you to the writing section). Each subject provides numerous resources just a click away.
Jerrid
Pertinent sites
Here are a couple of my favorites:
First, for any writing intensive class, this is a great link to the resources and suggestions of a wonderful writing instructor, Diana Hacker, whose site has helped me through many years of writing assignments, which varied in topic, length, and intensity.
http://www.dianahacker.com/ has links to all of the various writing resources of which she was a part, as well as an online style guide for MLA, APA and other required styles.
Second, BusinessWeek's online article archive, www.businessweek.com, which is full of links from BusinessWeek itself, as well as articles from a myriad of other publications. A must for all business related reading, as well as for any article writings one may run into throughout the pursuit of a business based degree.
First, for any writing intensive class, this is a great link to the resources and suggestions of a wonderful writing instructor, Diana Hacker, whose site has helped me through many years of writing assignments, which varied in topic, length, and intensity.
http://www.dianahacker.com/ has links to all of the various writing resources of which she was a part, as well as an online style guide for MLA, APA and other required styles.
Second, BusinessWeek's online article archive, www.businessweek.com, which is full of links from BusinessWeek itself, as well as articles from a myriad of other publications. A must for all business related reading, as well as for any article writings one may run into throughout the pursuit of a business based degree.
This site is the Free Management Help. I have been using this site for awhile. It has helpful tools on management, business writing, free online training, peer groups, periodicals, and variety great business information. This site is especially handy when you are in a position of management and have question but not sure who to turn too. I have used this site for "coaching" and they gave great advise. A+ site
http://www.managementhelp.org/
Next, is the New York Times business section. This is the world's newspaper and has the most current business information and reports. It has great blogs and article collections from the topics of personal money to shifting careers. Their small business section is an amazing asset for new or start-up companies. A+ site, too!
http://www.nytimes.com/pages/business/index.html
http://www.managementhelp.org/
Next, is the New York Times business section. This is the world's newspaper and has the most current business information and reports. It has great blogs and article collections from the topics of personal money to shifting careers. Their small business section is an amazing asset for new or start-up companies. A+ site, too!
http://www.nytimes.com/pages/business/index.html
Saturday, September 27, 2008
Online Writing Resources
Here are a few sites that I found with writing tools and help guides.
http://www.fas.harvard.edu/~wricntr/resources.html
Harvard Writing Center site that has a lot of helpful essays on grammar techniques and guides.
http://grammar.ccc.commnet.edu/grammar/
Capital College Foundation site with lots of tools and self quizzes to help with grammar skills.
http://www.careerbuilder.com/
Career Builder is a great site for making and listing resume's and also finding lots of gob listings across the country.
http://www.fas.harvard.edu/~wricntr/resources.html
Harvard Writing Center site that has a lot of helpful essays on grammar techniques and guides.
http://grammar.ccc.commnet.edu/grammar/
Capital College Foundation site with lots of tools and self quizzes to help with grammar skills.
http://www.careerbuilder.com/
Career Builder is a great site for making and listing resume's and also finding lots of gob listings across the country.
Handy websites
http://grammar.ccc.commnet.edu/grammar/
http://members.cox.net/rlenc/writing/writing.htm
http://www.mindtools.com/CommSkll/WritingSkills.htm
Here are some websites I found pertaining to grammar and writing. I was surprised (not sure why) at the number of sites that came up when I googled grammar and writing. All kinds of handy tools for those of us that are grammatically challenged!
http://members.cox.net/rlenc/writing/writing.htm
http://www.mindtools.com/CommSkll/WritingSkills.htm
Here are some websites I found pertaining to grammar and writing. I was surprised (not sure why) at the number of sites that came up when I googled grammar and writing. All kinds of handy tools for those of us that are grammatically challenged!
Friday, September 26, 2008
Online Assignment- Meghan Meekhof
This website is a good one to learn about 'common mistakes and tricky choices' when writing. You can click on the alphabet grid or any of the links below and it will take you to another page to help you learn about that topic. If you are uncertain about what word to use (example good or well) you can click on it and it will give you examples of how to use each word. It gives examples of correct and incorrect ways to use that word.
http://englishplus.com/grammar/mistcont.htm#G
A website I go to for Joblists is http://www.collegegrad.com/
This website gives a wide variety of a list of jobs, and for people that are just graduating college. I find that most sites usually want a few years experience and this one, from what I have looked at, doesnt usually need any experience on the job postings. There is a wide variety of things to look at on this website.
Meghan
http://englishplus.com/grammar/mistcont.htm#G
A website I go to for Joblists is http://www.collegegrad.com/
This website gives a wide variety of a list of jobs, and for people that are just graduating college. I find that most sites usually want a few years experience and this one, from what I have looked at, doesnt usually need any experience on the job postings. There is a wide variety of things to look at on this website.
Meghan
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